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BELOW IS THE IT RESUME SAMPLE:
Phillip
Jones
3334, West Street
Atlanta, Georgia 30339
Home: (333) 333-12345
Cell: (333) 333-12345
Email:zm@wahu.com
Objective
To obtain an IT position that utilizes
my experience as an IT Manager having responsibility for all aspects
of IT including managing staff and departmental budgets. Professional
Summary
IT Manager with over 15 years of IT experience including experience
in the areas of LAN and WAN, training and support, telephony, and
e-mail and security. Skilled in designing infrastructure and implementing
technology to support large user groups, supporting users at corporate
headquarters as well as multiple remote locations, and effectively
managing $1 million IT budgets as well as IT staff. Proven ability
to translate business needs into technology requirements that support
the company business objectives and to successfully
manage all phases of IT projects from needs analysis and requirements
definition to vendor selection, implementation, and training.
Experience
IT Manager, Some Company, Somewhere,
Some State.
• Reporting to the VP
of Finance, responsible for all computer and telephony systems for
this $30 million widget company at corporate headquarters as well
as at 5 remote locations.
• Assume overall financial accountability for the IT department
including developing and managing an annual IT budget of $1 million.
• Oversee a staff of 3 consisting of a help desk analyst,
an operations analyst, and a network administrator in supporting
240 employees across 6 locations in State 1 and State 2.
• Successfully implemented multiple IT projects ranging from
$40K to $100K, provide the technology knowledge and vision to support
the company's business objectives, and evaluate
and recommend all software for business processes.
Selected Accomplishments
LAN and WAN
• Specified and upgraded all computer equipment from desktop
to back-end servers for all locations.
• Designed and implemented a WAN infrastructure using T1s
and Cisco equipment integrating legacy SCO/Unix systems with the
new infrastructure.
• Integrated NT servers into the network.
• Implemented a VPN solution via the Internet to enable a
secure connection between a remote location and corporate headquarters.
• Involved in day-to-day operation of Novell (4.X/5.X) network
in addition to effort to migrate to an all IP network.
Training and Support
• Implemented computer-based training for Microsoft Office
products utilizing Skillvantage by NetG eliminating the need to
send users to outside training and providing a means of easily tracking
employee progress to the established training requirements.
• Formed and staffed a centralized help desk for coordination
of support services throughout the organization to increase the
efficiency and effectiveness of support services.
• Created and manage standard desktop images for employees
based on job function reducing the time required to install appropriate
software on a new PC by copying the appropriate image to a new computer's
hard drive instead of loading individual software applications.
Telephony
o Reduced customer service man
hours by analyzing the types of customer calls, developing a flowchart
of the customer call process, evaluating and selecting an Integrated
Voice Response (IVR) system to place in the contact path to customer
service, and developing a database file of all customers that included
customer account number, balance, next delivery, and last posted
payment that was refreshed nightly and updated in the IVR system.
Successfully implemented the project resulting in a 10-month ROI
with a customer usage rate of 7%, significantly above the vendor
expected usage rate of 2%, a rate equivalent to having an additional
2 customer service reps on staff.
o Based on the initial success of the project, enhanced the IVR
system further to include accepting credit card payments and adding
a complete Spanish language script.
o Upgraded an automatic call distribution system, implemented call
accounting software to track who placed a call and where the call
was placed, and manage a Fujitsu 9600 PBX phone system.
E-Mail and Security
o Designed and implemented an STMP-based mail server and standardized
the entire company on Outlook Express including creating an e-mail
domain and managing users.
o Migrated to Internet standard messaging and installed T1 connectivity
to the Internet.
o Selected and implemented content scanning software, Content Technologies’
Mailsweeper, to protect company assets and minimize exposure.
Supervisor of LAN Applications, ABC Company, Anywhere, Any State,
12/90 – 12/97.
o Reporting to the Manager of Computer Operations, managed a staff
of 2 in supporting both corporate headquarters and a 24/7 XYZ operation.
o Designed and implemented a help desk to serve the needs of 600
employees.
o Handled second-level support of LAN and WAN issues for the company.
o Performed daily Novell administrative tasks including adding and
deleting users, setting up shared areas, controlling data access,
and managing print queues.
o Trained users and administered e-mail for the entire company.
o Established and maintained productivity training of end users
and supported all shrink-wrapped software applications including
Paradox, GroupWise, WordPerfect, and Lotus 123.
Information System Manager, The AAA Company, Anywhere, Any State,
11/85 – 11/90.
o Reporting to the Controller, oversaw all aspects of IT for this
financial services office.
o Managed the migration from an IBM System 34 to a PC-based Novell
LAN.
o Installed and supported LAN's in New York and
Chicago training and supporting users in the new environment.
Technical Skills
Operating Systems: Windows, NT,
2000, and Novell 4.X, 5.X; familiarity with Linux, Unix, and Apple
Applications: Microsoft Office Suite (97, 2000) –
Excel, Word, Access, Outlook, PowerPoint
Hardware: Compaq servers, IBM servers, HP servers, Gateway servers,
building custom PCs, Netscreen firewall, Cisco
routers, hubs, switches, voicemail, phone switches
Professional Organizations
President of 123
123 is a 400-member computer networking user group focusing on Novell
and Microsoft NT as well as learning about the latest technology.
Education
BE from State University
BA in Financial Computer Systems, 75% complete
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